OMNICHANNEL TECHNOLOGY
Centralize customer conversations with voice, chat, email, SMS, social media, videoconference and WhatsApp in one operation.
VOICE
Being the traditional communication channel, at Phonex we strive to provide human quality service, where people are the center of the business.
CHAT
Instant interaction channel.
Email interactions enable timely follow-up of customer requests and queries.
SMS
Communicate through short messaging.
VIDEOCONFERENCE
It´s integrated into the client's website using IP technology, among other things, it allows two-way screen sharing between the telephone agent and the user.
WEB COLLABORATION
This tool allows you to interact between screens remotely, making it very useful for support campaigns.
SOCIAL MEDIA
Social Media interaction management: Facebook Messenger and Twitter.
A very efficient way to interact with your customers.
WhatsApp: +52 (55) 3258-5049