About us

Our core business is to provide Contact Center Services. We develop strategies in multi-channel solutions to help you achieve the profitability and productivity you require for your business.

We provide competent personnel, the appropriate contact center infrastructure and a technology in constant dynamism and updating.

We put at your disposal our experience of more tan 40 years in the implementation and successful monitoring of the processes that connect the services of your company with their users and clients, throughout a supported and highly secure operating platform 24/7.

History of Phonex

With more than 20 years of experience, Phonex has its roots in the largest paging company in México: Digitel. Serving thousands of customers and millions of telephone calls throughout the years.

MISSION

Guarantee the satisfaction of our clients by providing Contact Center services, linking companies with their users, consumers and suppliers, and improving their results throughout the synergy of human talent, cutting-edge technology and efficient processes.

VISION

Consolidate ourselves as a profitable company recognized in the market for its flexibility, attitude and creativity, offering its clients effective, competitive and innovative solutions. On the other hand, the chance to provide our staff with professional opportunities.

OUR VALUES

Respect

Responsibility

Honesty

Customer Focus

Creativity & Innovation

Teamwork

Commitment

Efficiency

HUMAN TALENT

Phonex seeks the identification of the company with its collaborators through its values. We are an inclusive company, we have processes to validate skills and abilities to select the best Talent.

Characteristics of our staff:

Service attitude
Leadership
Business Intelligence

Proactivity
Intelligence
Teamwork

Emotional intelligence
Orientation to quality results
Commitment

Besides being versatile, empathetic, dynamic and with a high sense of urgency; always oriented to the satisfaction experience of our clients. Coupled with a training program aimed at continuous improvement.

CERTIFICATIONS

ISO 9001:2015 e ISO 27001:2013

With the application and maintenance of both standards ISO 9001:2015 & ISO 27001:2013, Phonex fulfill the requirements of quality in the services that provides and the security of the information in the daily activities as well.

Our quality is determined not only for the capacity to satisfy our clients but for the perceived value and real benefits that they obtain thanks to our work. To ensure that information security is managed correctly, Phonex uses a process, documented and known throughout the organization, from a business risk control approach. This process is what constitutes an Information Security Management System (SGSI for its spanish acronym) to establish its policies and procedures in relation to business objectives to identify, assume and minimize risks accompanied by a philosophy of constant improvement.

TECHNOLOGY

We have a solid and cutting-edge technology to guarantee the highest requirements and service levels, designing the best solutions for our clients. ACCORDING TO YOUR NEEDS.

We have integrated our own multimedia contact center solution in the cloud, called Assertive; Some of its functionalities are: online reports, voice recordings at 100%, CRM, interaction administration by voice, chat, email, SMS, social networks, etc.

INFRASTRUCTURE

We have a top Contact Center infrastructure:

- Certified structured cabling
- Well located facilities with over 4,500 m2
- Redundant operation
- Workstations with acoustic booths
- UPS and electric plants
- Technical support