Help Desk
24/7 Uninterrupted service with the right staff profile. Proven experience on projects such as:
-
Report taking
-
Complaints
-
Emergency calls
-
Technical support
Remote assistance for users or consumers with any kind of technical problems in the use of certain products or services. For this we have implemented a Ticket Administration System (SIAT) for the reception and ticket follow up regarding urgent and preventive reports of all kinds, operated 24/7 by qualified personnel and with the necessary tools and applications for monitoring, escalation and closure.