Customer service
We make possible the interaction that will exceed the expectations of our clients, which is why we specialize in attending customer service projects such as:
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General information about products and services
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Complaints and reports
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TOLL FREE numbers attention for English and Spanish
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Contracting and renewal of services
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Post-sale follow-up
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E-Commerce Attention
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Preventive Collection
Nowadays Phonex has an extensive and demonstrated experience in customer service campaigns. In order to respond to technological advances and the search for greater efficiency, we have incorporated more communication channels into our software solution such as: Chat , e-mail, videocall, SMS and some other that integrate a multichannel solution to achieve the best response in a time and form basis, raising the service quality levels of customer requests.
Our purpose is to support companies that recognize the importance of Customer Service to improve the image of their brands, promote the growth of their businesses and do better for people's lives, and as a consequence of this, to become the Contact Center of enterprises that believe in business alliances as an important issue to their growth strategy.